Cloud Society Hero Blue
Health Fund Claiming
Depending on your health fund and level of cover, you may be eligible to claim back all or part of the cost of your new prescription sunglasses.
To find out how much you can claim back from your health fund you can either visit us in-store with your health fund card or by contacting your health fund directly.
At this stage, due to health fund claiming limitations, we require your full payment upfront and then for your to make a claim directly with your health fund. Normally, your health fund will reimburse you within a few days. This is different in-store where we can make an instant claim on the spot through HICAPS.
How to Claim on Optical: 2 Easy Steps
Step 1: Within 1 business day of your order, you will receive a receipt by email from our team (this is a different receipt to your automated order confirmation received on purchase). The receipt will be itemised with the relevant optical health fund claiming codes for you to make your claim directly with your health fund.
Step 2: Submit your claim using the itemised receipt to your health fund. Many health funds allow claiming either through their websites, through an app or in their retail stores.
If you have any questions, please contact us for assistance.
Important information for BUPA, Medibank and ahm members purchasing online:
Medibank Private and ahm members cannot claim from their health fund in the following circumstances when purchasing online:
- Progressive/Multifocal and Bifocal lenses
- Scripts (prescriptions) greater than +/- 3.00
- Orders for children under the age of 16
BUPA members cannot claim back from BUPA on progressive/multifocal and bifocal lenses when purchasing online.
Please visit us in-store if you require any of the above to make your applicable claim through HICAPS.
Shipping and ReturnsDelivery:
Please allow 7-10 business days for delivery.Shipping Fee:
$10 shipping fee on orders Australia-wide.
We offer a 30 day total satisfaction guarantee. If for any reason you wish to return your product, send it back to us within 30 days (frame must not be damaged) and we will give you a full refund or exchange. For more information on our Total Satisfaction Guarantee, click here.